WARRANTIES
Please refer to Emergency Equipment Warehouse's Warranty Section for all warranty and/or repair questions.
RETURN POLICY please read carefully
In
accordance with Emergency Equipment Warehouse policies any order cancelled within
24 hours of being placed will be subject to a 5% cancellation fee. To
cancel an order, email [email protected]. If the order can be cancelled you will receive a confirmation. Until you receive that confirmation the order is still active. Then fill out our Return/Exchange Form, follow instructions and send it back with the item.
Any order that is returned will be subject to a 20% restocking fee less shipping. Any product that has been installed or used in any way will not be accepted for return. *Made-to-Order or *Special Order marked items may not be cancelled, returned, or exchanged. These items will take longer to receive.
Any refused delivery will be charged a 25% restocking fee.
ORDER CANCELLATIONS
To cancel an order, please email [email protected]. If the order can be cancelled you will receive a confirmation. Until you receive that confirmation the order is still active. *Made-to-Order or *Special Order marked items may not be cancelled, returned, or exchanged.
SHIPPING & HANDLING
UPS has suspended all service guarantees. We are sorry for any inconvenience this may cause. Most
orders are shipped the same day but please allow 5-10 business days for
you to receive your order. If you selected "Best Way" in your shipping
options, your package will be shipped either UPS Ground or SurePost. If
an item is needed immediately, please contact us before ordering and
find out if the item is available for express shipping. If a valid email is provided, tracking information will be automatically sent the day the order ships.
We will generally ship to alternate shipping address such as a place of employment, Government, or Municipal building. We will NOT ship to a third party or another state and we reserve the right to request a signature upon delivery on any package. Should you have any questions regarding our Shipping Policy contact us BEFORE finalizing your order.
When using PayPal, we will only ship to the confirmed PayPal address. If you have moved or need your order shipped elsewhere, it is your responsibility to update your PayPal account. Per PayPal's policies, we may require a signature upon delivery.
Orders that cannot be shipped via UPS, i.e., P.O. Boxes, APOs, etc. will be shipped via the USPS. International orders shipped outside the USA may be subject to fees related to duties, customs, import taxes, etc. If you need or require any special shipping arrangements you MUST contact us prior to placing your order as additional fees may apply. These fees are the responsibility of the customer. International Orders may be subject to your countries Duties, Customs, and Import Taxes. These are the responsibly of the customer. We do not pay for any of these International Fees.
Approximate UPS Ground Shipping Times - Outbound View (please add an extra day if shipping "Best Way")
CONTACT INFORMATION
We
hope you have found everything you were looking for and then some. If
you have comments or questions, we can be reached at the phone number or
email address below.
Emergency Equipment Warehouse, 81 Tom Harvey Road, Westerly, RI 02891
1-866-STROBEGUY or 401-454-4487
[email protected]
Emergency Equipment Warehouse is a division of Strobes N More LLC.